FAQ
Yes, you can. Many of our customers have their packages delivered to their workplace or to a family member. When you are entering your shipping address, make sure you select the "No" radial button when it asks you if the shipping address is also the billing address.
To change the shipping address you are using for your order, you just need to check out as usual. When you get to the "Address Information" page you can click on the "Change" link right above the current shipping address. You can then enter the new address.
Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply. The only limitation is that the amount of the order has to be below $80. You will need to select USPS as the shipping method for these addresses.
Yes, we do ship orders to P.O. Boxes. The only limitation is that the amount of the order has to be below $80. And, you will need to select USPS as the shipping method for these addresses.
Unopened products that you've had for less than 30 days can be returned. Please enclose a copy of your packing slip or a copy of your order from your online "Order History" on your HUBUTU website account. Only what you actually paid for the product(s) minus all applied discounts will be credited back to your account. Please allow us time to process the return(s) and post the credit back to your card.
Most of our items can be returned, including Sale and Clearance merchandise. However, personal items such as makeup, swimwear, and underwear cannot be returned. Your return merchandise must be unwashed and unworn with the store tags still attached.
Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.
Due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, your order is returned to us, we will refund your credit card as follows:
You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges HUBUTU has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Refunds are not available if you choose Global Priority Mail as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.Unfortunately this option is not available according to our policy.
Generally speaking, if you order in the morning, we can ship your package later that day (PST). If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.
The phone number or email may be used by DHL or UPS to contact you in case the mail carriers have problems delivering your order. Please make sure your shipping address, phone number and email are full and complete.